fe66 Privacy Policy —
How We Protect Your Data

1. Information We Collect

fe66 collects personal data from Players in order to provide a safe, compliant, and high-quality gaming and betting experience. The categories of personal information that fe66 may collect include, but are not limited to, the following:

Registration & Identity Data

When you create a fe66 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and your physical address in Bangladesh (city, district, and postal code where applicable). This data is required to verify your identity, enforce our 18+ age restriction policy, and satisfy our Know Your Customer (KYC) obligations.

Financial & Payment Data

To process deposits and withdrawals in Bangladeshi Taka (BDT), fe66 collects payment-related information. This may include your bKash or Nagad mobile wallet number, your Rocket (Dutch-Bangla Bank) account reference, or your bank account details when you use a bank transfer via City Bank, BRAC Bank, Islami Bank, Dutch-Bangla Bank, or Sonali Bank. fe66 does not store full payment credentials on its own servers; payment transactions are handled through secure payment gateways with their own data protection obligations.

Account Activity & Gaming Data

fe66 records all account activity on the platform. This includes login timestamps, game sessions (including which games were played, stake amounts, and outcomes), cricket betting market selections, wagering history, bonus offer activations and redemptions, deposit and withdrawal transaction records, and any in-platform communications with our support team. This data is used for account management, fraud prevention, responsible gaming monitoring, and dispute resolution.

Device & Technical Data

When you access fe66.bet, our systems automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and the pages you visit within the fe66 platform along with time-on-page data. This information is used to optimise platform performance, detect suspicious access patterns, and improve the fe66 user experience for players across Bangladesh.

KYC Verification Documents

For identity verification purposes, fe66 may request copies of official identity documents. These may include your Bangladesh National Identity Card (NID), passport, or a recent utility bill or bank statement for address verification. Document images are processed securely and retained only for as long as required by our verification obligations. We do not use your identity documents for any purpose other than KYC verification and fraud prevention.

2. How We Use Your Data

fe66 uses the personal data it collects for the following specific purposes. In each case, we rely on a recognised lawful basis for processing your data:

Purpose	Data Used	Lawful Basis
Account registration and management	Name, email, phone number, date of birth	Contract performance
Age verification (18+ enforcement)	Date of birth, NID / passport	Legal obligation
Processing deposits and withdrawals (BDT)	Payment account details, transaction records	Contract performance
KYC / anti-money laundering compliance	Identity documents, address, transaction history	Legal obligation
Fraud detection and security monitoring	IP address, device data, login history, betting patterns	Legitimate interest
Responsible gaming monitoring	Wagering history, session duration, deposit frequency	Legal obligation & legitimate interest
Customer support and dispute resolution	Account data, communication records, transaction logs	Contract performance
Platform analytics and performance improvement	Device data, page visit data, session data (aggregated)	Legitimate interest
Sending transactional communications (e.g., deposit confirmations)	Email address, mobile number	Contract performance
Sending promotional communications (where consent given)	Email address, mobile number, gaming preferences	Consent

fe66 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for processing.

3. Data Sharing & Disclosure

fe66 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We may share your personal data with carefully selected third parties in the following circumstances:

Service Providers and Technology Partners

fe66 engages trusted third-party service providers to support platform operations. These may include payment processing partners (bKash, Nagad, Rocket, and banking partners), identity verification services, cloud hosting providers, cybersecurity and fraud detection services, and customer support technology providers. All such service providers are bound by data processing agreements that restrict them from using your personal data for any purpose other than providing their services to fe66.

Game Software Providers

fe66 integrates games developed and operated by third-party game studios and providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Where these providers deliver live or server-hosted games, limited technical session data may be transmitted to their platforms in order to operate the game experience. These providers operate under their own privacy frameworks and are contractually bound to handle such data securely.

Legal and Regulatory Disclosure

fe66 may disclose your personal data where required to do so by applicable law, court order, or at the lawful request of a government authority. This includes disclosures required in connection with anti-money laundering investigations, fraud investigations, and the enforcement of our Terms & Conditions.

Business Transfers

In the event that fe66 or any part of its operations is sold, merged, or otherwise transferred to a successor entity, your personal data may form part of the assets transferred. In such circumstances, fe66 will take reasonable steps to ensure that the successor entity honours the commitments made in this Privacy Policy.

4. Cookies & Tracking

fe66 uses cookies and similar tracking technologies on the fe66.bet platform. Cookies are small text files placed on your device by your web browser when you visit a website. They allow the platform to recognise your device, maintain your session state, and collect usage analytics.

Types of Cookies Used by fe66

• Strictly Necessary Cookies: These cookies are essential for the operation of the fe66 platform. They enable core functions such as maintaining your login session, remembering your language preference, and processing your deposits and withdrawals. These cookies cannot be disabled without affecting your ability to use the platform.
• Analytics Cookies: fe66 uses analytics cookies to understand how players interact with the platform — including which pages are visited most frequently, how long players spend on certain sections, and which game categories are most popular. This data is used in aggregated, anonymised form to improve the platform experience for all Bangladeshi players.
• Functional Cookies: These cookies enable enhanced functionality on the platform, such as remembering your preferred game lobby view or deposit method. Disabling these cookies may result in some features not working as expected.
• Security Cookies: fe66 uses security cookies to detect and prevent fraudulent activity, including the detection of automated bot activity and the identification of suspicious login attempts from unusual IP addresses or locations.

Most web browsers allow you to control cookie settings through the browser's settings or preferences menu. You can choose to block or delete cookies at any time; however, doing so may impair the functionality of the fe66 platform, including your ability to log in and access your account. fe66 does not currently respond to browser "Do Not Track" signals, as there is no industry-standard approach to honouring such signals.

5. Data Security

fe66 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the fe66 platform is encrypted using industry-standard SSL/TLS protocols. This ensures that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Secure Data Storage: Player data is stored on secure servers with access controls that restrict data access to authorised fe66 personnel and service providers only. Server environments are protected by firewalls, intrusion detection systems, and regular security auditing.
• Password Hashing: fe66 account passwords are never stored in plain text. Passwords are processed using industry-standard cryptographic hashing algorithms so that even fe66 personnel cannot retrieve your original password.
• Two-Factor Authentication (2FA): fe66 offers optional two-factor authentication on player accounts. We strongly encourage all players to enable 2FA through their account settings for an additional layer of protection against unauthorised access.
• Fraud Monitoring: fe66 operates automated monitoring systems that analyse account activity in real time for indicators of fraud, account takeover, and suspicious betting patterns. Accounts flagged by these systems are subject to manual review by our security team.
• Staff Training: fe66 staff who have access to personal data are trained on data handling responsibilities and are bound by confidentiality obligations.

6. Data Retention

fe66 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The following general retention periods apply:

• Active Account Data: Personal data associated with an active fe66 account is retained for the full duration of the account's activity, plus a period of up to five (5) years following account closure, to satisfy anti-money laundering record-keeping requirements and to handle any retrospective disputes or regulatory inquiries.
• KYC Documents: Identity verification documents submitted during the KYC process are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, in compliance with applicable financial regulations.
• Transaction Records: Financial transaction records, including all deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction.
• Support Communications: Records of communications with the fe66 customer support team are retained for up to three (3) years from the date of the communication.
• Analytics Data: Aggregated and anonymised analytics data, from which no individual player can be identified, may be retained indefinitely for platform performance analysis purposes.
• Dormant Accounts: If your fe66 account has been inactive for a continuous period of 12 months or more, your account may be designated as dormant. fe66 will contact you at your registered email address before taking any further action. Data associated with dormant accounts is retained in accordance with the active account retention period described above.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents recovery or re-identification.

7. Your Privacy Rights

As a player on the fe66 platform, you have a number of rights in relation to the personal data we hold about you. fe66 is committed to honouring these rights in a timely and transparent manner. The following rights apply to all Players:

Right of Access

You have the right to request a copy of the personal data that fe66 holds about you. This is sometimes referred to as a Subject Access Request (SAR). Upon receiving a valid request, fe66 will provide a summary of your personal data in a commonly used electronic format within a reasonable timeframe, and in any event no later than 30 days from the date of the request.

Right to Rectification

If you believe that any personal data fe66 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your fe66 account settings. For other corrections — such as updates to your legal name or address — please contact our support team via live chat so that the change can be verified and applied correctly.

Right to Erasure

You may request that fe66 delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other lawful basis for continued processing. Please note that fe66 may be unable to fully erase your data where retention is required by law, including anti-money laundering and financial record-keeping obligations.

Right to Restrict Processing

You have the right to request that fe66 restrict the processing of your personal data in certain circumstances, such as while a dispute regarding the accuracy of your data is being resolved, or while an objection to processing is being assessed.

Right to Withdraw Consent

Where fe66 processes your personal data on the basis of your consent — for example, for the purpose of sending you promotional communications about new games, BPL cricket betting markets, or Eid bonus offers — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. To withdraw consent for marketing communications, you may update your communication preferences through your fe66 account settings or contact our support team.

How to Exercise Your Rights

To exercise any of the rights described in this section, please contact the fe66 support team via live chat on the fe66 platform or by emailing [email protected]. Our team will respond to all privacy-related requests in English. We may need to verify your identity before processing your request, to ensure that we do not disclose personal data to an unauthorised party.

8. Policy Updates & Contact

fe66 reserves the right to update, amend, or replace this Privacy Policy at any time. Changes to this Policy will be effective immediately upon publication at fe66.bet/privacy-policy. The "Last updated" date at the top of this page will reflect the date on which the most recent revision was made. fe66 will make reasonable efforts to notify registered Players of any material changes to this Policy by way of a notice on the fe66 platform or via email to the address registered on the Player's account.

Your continued use of the fe66 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the fe66 platform and may request account closure by contacting our support team.

This Privacy Policy should be read in conjunction with the fe66 Terms & Conditions and the fe66 Responsible Gaming Policy, all of which together govern your use of the fe66 platform.