Responsible Gaming
at fe66

1. Our Commitment to Responsible Gaming

At fe66, responsible gaming is not an afterthought — it is a core part of how we build and operate our platform. We believe that every player in Bangladesh deserves access to fair, transparent, and safe entertainment. Whether you are following BPL cricket betting markets, spinning the reels on your favourite slot titles, or exploring live casino tables, fe66 wants your experience to remain positive, in control, and within your personal limits.

fe66 has developed a comprehensive responsible gaming framework that includes practical tools built directly into your account settings, clear policies that govern how we operate, and a dedicated support pathway for any player who feels their gambling habits may be causing concern. We take our duty of care to our players seriously, and we encourage every member of the fe66 community to engage with the information on this page — regardless of whether you currently feel gambling is a problem for you.

Responsible gaming is a shared responsibility. fe66 will always do its part by providing the tools, information, and support structures described on this page. We ask players to do their part by gambling only with money they can afford to lose, setting personal spending and time limits, and reaching out for help if gambling stops being fun.

2. Age Restriction — 18+ Only

fe66 operates strictly as an 18+ platform. Gambling products — including casino games, sports betting, live dealer tables, and virtual games — are intended exclusively for adults aged 18 years and above. fe66 does not knowingly allow minors to register accounts or access any part of the real-money gaming platform.

How fe66 Enforces the 18+ Policy

Every new player registering a fe66 account is required to provide their date of birth during the registration process. fe66 conducts age verification checks as part of its Know Your Customer (KYC) process, and may request a copy of a valid identity document — such as a Bangladesh National Identity Card (NID) or passport — before processing any withdrawal or granting full account access. Accounts where age verification has not been completed are subject to withdrawal restrictions until verification is finalised.

If fe66 has reasonable grounds to believe that a registered account is held by or being accessed by a person under the age of 18, fe66 reserves the right to suspend that account immediately and void any associated balances or pending bets, pending investigation. Players who are found to have misrepresented their age during registration will have their accounts permanently closed and any winnings forfeited.

Protecting Minors in Your Household

If you share a device — a mobile phone, tablet, or computer — with other household members who are under 18, fe66 strongly recommends the following precautions:

• Always log out of your fe66 account fully after each session, rather than simply closing the browser tab.
• Never save your fe66 Login password in a shared browser profile that younger family members can access.
• Consider installing parental control software on shared devices. Free and low-cost parental control tools are available for Android, iOS, Windows, and other platforms.
• Keep your bKash, Nagad, or Rocket account PIN confidential and separate from your fe66 account credentials.

3. Deposit Limits

One of the most effective tools for maintaining control over your gambling activity is a personal deposit limit. fe66 allows every registered player to set a maximum deposit amount — either per day, per week, or per month — directly through their account settings. Once a deposit limit is active, fe66's system will automatically decline any deposit attempt that would exceed the limit you have set during the relevant time period.

How to Set a Deposit Limit

You can set or update your deposit limits at any time by navigating to the Responsible Gaming section of your fe66 account settings after logging in. Deposit limits are applied immediately upon saving. You can set limits in Bangladeshi Taka (BDT), and your current usage within the active limit period is displayed alongside your limit so you can always see how much of your allowance remains.

Reducing vs. Increasing Limits

fe66 applies an asymmetric rule to deposit limit changes in order to protect players. A request to reduce a deposit limit takes effect immediately — there is no waiting period, because tightening your own controls should never be delayed. A request to increase a deposit limit, however, is subject to a mandatory 7-day cooling-off period before the new, higher limit becomes active. This cooling-off period is a deliberate friction mechanism that gives players time to reconsider a decision to increase their spending allowance, particularly if that decision was made impulsively during or immediately after a gambling session.

4. Time-Out Features

Sometimes a player may need a short break from gambling — not a permanent self-exclusion, but a defined period away from the platform to reset, reflect, and return refreshed. fe66's time-out feature allows players to temporarily suspend their account for a fixed period of their choosing.

Available Time-Out Periods

fe66 offers the following pre-set time-out durations, all of which can be activated instantly from your account settings:

• 24 Hours: A short overnight break, useful if you feel you have played longer than intended in a single session.
• 7 Days: A one-week pause, which can help if you feel you are gambling too frequently over a short period.
• 30 Days: A full calendar month away from the platform — a meaningful cooling-off period for players who feel their habits may be escalating.
• 90 Days: A three-month break, suitable for players who want a significant period of reflection before deciding whether to return to gambling.

During an active time-out period, your account is fully suspended. You will not be able to log in, place bets, deposit funds, or access games. Marketing communications from fe66 will also be paused for the duration of your time-out. Your account balance is preserved and will be available to you when the time-out expires — or you may request a withdrawal of your balance by contacting support before the time-out begins.

Once a time-out is activated, it cannot be shortened or cancelled before the end date. This is intentional. The value of a time-out as a responsible gaming tool depends on its firm, non-negotiable nature. If you activate a 30-day time-out, you will not be able to access your fe66 account for 30 full days — regardless of any subsequent request to shorten the period.

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the fe66 platform. It is designed for players who feel that gambling has become or is at risk of becoming a serious problem, and who want to make a firm, long-term commitment to stop gambling on fe66 entirely.

What Self-Exclusion Means

When you self-exclude from fe66, your account is permanently closed for the duration of the exclusion period you select. You will not be able to create a new fe66 account during this period — if you attempt to register a new account, fe66's systems will identify the attempt (using the personal details provided during registration) and decline it. Self-exclusion from fe66 is a serious, binding commitment and is not the same as a temporary time-out.

Self-Exclusion Period Options

fe66 offers the following self-exclusion durations:

• 6 Months: Minimum self-exclusion period.
• 1 Year: A full twelve-month exclusion.
• 3 Years: An extended exclusion for players who need a longer period of recovery.
• Permanent / Indefinite: A self-exclusion with no end date. This is the recommended option for players who believe they have a serious gambling problem. A permanent exclusion can only be lifted after a minimum of 5 years, and only following a formal review process with the fe66 support team.

How to Request Self-Exclusion

Self-exclusion can be initiated at any time by contacting the fe66 support team directly via live chat on the platform or by emailing [email protected]. Please include your registered account email address, your preferred exclusion duration, and confirm that you understand the terms of self-exclusion. Our support team will process your request immediately — self-exclusion takes effect within 24 hours of your request being confirmed.

Any remaining balance in your fe66 account at the time of self-exclusion will be returned to you via your registered bKash, Nagad, or bank account. Pending bonus balances will be forfeited upon self-exclusion.

6. Warning Signs of Problem Gambling

Problem gambling — sometimes called gambling disorder — can develop gradually and is often difficult for the person affected to recognise in themselves. fe66 encourages all players to be honest with themselves about their gambling habits. The following are recognised warning signs that gambling may be becoming a problem:

If you recognise one or more of these warning signs in your own gambling behaviour, we strongly encourage you to use one of the responsible gaming tools described on this page — particularly the time-out or self-exclusion features — and to reach out to our support team or a professional gambling support organisation. Recognising a problem early is a sign of strength, not weakness.

7. Self-Assessment

The following questions are adapted from widely-used problem gambling screening tools and are provided here to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — this is purely for your own personal reflection. If you answer "yes" to several of these questions, we encourage you to speak with our support team or a professional counsellor.

8. Support & Contacts

fe66 provides in-platform support around the clock. Our customer support team is trained to handle responsible gaming requests sensitively, confidentially, and without judgment. If you need to set a deposit limit, activate a time-out, or request self-exclusion, you can contact us at any time via live chat on the fe66 platform or by emailing [email protected].

In addition to fe66's own support channels, we encourage players who are experiencing problem gambling to seek assistance from professional support services. While fe66 is a platform focused on the Bangladesh market, the following types of support are available: